Purchased Care Users , Claims Processing , All Regions


Purchased Care Users , All Regions Claims Processing Claims Handled Correctly
	2009	2010	2011	Trend
Benchmark	87	87	87	0
US MHS	91	89	90	-1
ARMY	89	86	90	1
NAVY	93	92	90	-3
AIR FORCE	89	88	91	2
OTHER	90	89	89	-1
NORTH	91	89	89	-2
North Army	87	85	94	7
North Navy	94	91	92	-2
North Air Force	88	82	91	3
North Other	91	89	88	-3
SOUTH	90	88	90	-1
South Army	93	88	86	-7
South Navy	92	97	85	-7
South Air Force	95	88	90	-5
South Other	90	88	90	0
WEST	91	92	91	0
West Army	88	89	90	2
West Navy	92	92	93	1
West Air Force	87	94	95	7
West Other	91	92	91	0
OVERSEAS	82	81	76	-6
Overseas Europe	80	79	70	-10
Overseas Pacific	82	83	87	5
Overseas Latin America	85	81	77	-8
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users