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Active Duty , All Regions Customer Service 2011 |
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| Getting Information | Courteous Customer Service | |
| Benchmark | 74 | 89 |
| US MHS | 69 | 84 |
| ARMY | 63 | 81 |
| NAVY | 67 | 81 |
| AIR FORCE | 68 | 85 |
| OTHER | 79 | 89 |
| NORTH | 71 | 86 |
| North Army | 70 | 85 |
| North Navy | 63 | 79 |
| North Air Force | 72 | 88 |
| North Other | 81 | 92 |
| SOUTH | 67 | 81 |
| South Army | 58 | 79 |
| South Navy | 69 | 80 |
| South Air Force | 68 | 83 |
| South Other | 82 | 83 |
| WEST | 68 | 83 |
| West Army | 61 | 78 |
| West Navy | 70 | 84 |
| West Air Force | 69 | 86 |
| West Other | 76 | 89 |
| OVERSEAS | 64 | 84 |
| Overseas Europe | 64 | 82 |
| Overseas Pacific | 60 | 88 |
| Overseas Latin America | *** | *** |
| Source: 2011 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||