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Active Duty , All Regions Customer Service |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 82 | 82 | 81 | -1 |
| US MHS | 77 | 77 | 76 | -1 |
| ARMY | 77 | 76 | 72 | -5 |
| NAVY | 72 | 74 | 74 | 2 |
| AIR FORCE | 79 | 79 | 77 | -3 |
| OTHER | 82 | 78 | 84 | 2 |
| NORTH | 75 | 76 | 79 | 4 |
| North Army | 74 | 81 | 78 | 4 |
| North Navy | 71 | 72 | 71 | 0 |
| North Air Force | 76 | 79 | 80 | 4 |
| North Other | 80 | 73 | 87 | 6 |
| SOUTH | 81 | 78 | 74 | -6 |
| South Army | 80 | 75 | 69 | -12 |
| South Navy | 75 | 78 | 75 | 0 |
| South Air Force | 79 | 80 | 75 | -4 |
| South Other | 85 | 81 | 83 | -3 |
| WEST | 78 | 77 | 76 | -2 |
| West Army | 76 | 73 | 69 | -7 |
| West Navy | 71 | 75 | 77 | 6 |
| West Air Force | 82 | 79 | 78 | -4 |
| West Other | 81 | 82 | 82 | 1 |
| OVERSEAS | 80 | 75 | 74 | -6 |
| Overseas Europe | 83 | 78 | 73 | -11 |
| Overseas Pacific | 76 | 68 | 74 | -2 |
| Overseas Latin America | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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