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Active Duty , All Regions Customer Service Courteous Customer Service |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 89 | 90 | 89 | 0 |
| US MHS | 86 | 85 | 84 | -2 |
| ARMY | 84 | 85 | 81 | -2 |
| NAVY | 83 | 81 | 81 | -2 |
| AIR FORCE | 88 | 86 | 85 | -3 |
| OTHER | 90 | 87 | 89 | -1 |
| NORTH | 84 | 84 | 86 | 1 |
| North Army | 81 | 87 | 85 | 4 |
| North Navy | 83 | 79 | 79 | -4 |
| North Air Force | 85 | 86 | 88 | 3 |
| North Other | 90 | 83 | 92 | 2 |
| SOUTH | 88 | 85 | 81 | -7 |
| South Army | 84 | 81 | 79 | -5 |
| South Navy | 88 | 86 | 80 | -8 |
| South Air Force | 88 | 88 | 83 | -5 |
| South Other | 92 | 88 | 83 | -8 |
| WEST | 86 | 86 | 83 | -3 |
| West Army | 85 | 85 | 78 | -8 |
| West Navy | 82 | 82 | 84 | 2 |
| West Air Force | 91 | 85 | 86 | -5 |
| West Other | 87 | 91 | 89 | 2 |
| OVERSEAS | 85 | 83 | 84 | -1 |
| Overseas Europe | 87 | 87 | 82 | -5 |
| Overseas Pacific | 81 | 74 | 88 | 7 |
| Overseas Latin America | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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