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Active Duty , All Regions
Claims Processing
2011
  Claims Handled in a Reasonable Time Claims Handled Correctly
Benchmark 85 87
US MHS 82 86
ARMY 77 84
NAVY 83 87
AIR FORCE 83 86
OTHER 86 88
NORTH 79 84
North Army 74 82
North Navy 79 86
North Air Force 77 83
North Other 85 86
SOUTH 80 84
South Army 70 79
South Navy 81 82
South Air Force 83 84
South Other 87 89
WEST 88 89
West Army 89 88
West Navy 92 92
West Air Force 88 89
West Other 85 89
OVERSEAS 78 86
Overseas Europe 76 88
Overseas Pacific 85 86
Overseas Latin America *** ***
Source: 2011 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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