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Active Duty , All Regions Claims Processing Claims Handled in a Reasonable Time |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 85 | 85 | 85 | 0 |
| US MHS | 81 | 82 | 82 | 2 |
| ARMY | 77 | 84 | 77 | 0 |
| NAVY | 81 | 80 | 83 | 3 |
| AIR FORCE | 82 | 81 | 83 | 0 |
| OTHER | 81 | 82 | 86 | 5 |
| NORTH | 76 | 79 | 79 | 2 |
| North Army | 73 | 83 | 74 | 1 |
| North Navy | 80 | 74 | 79 | -1 |
| North Air Force | 75 | 78 | 77 | 2 |
| North Other | 76 | 80 | 85 | 9 |
| SOUTH | 82 | 80 | 80 | -2 |
| South Army | 79 | 80 | 70 | -9 |
| South Navy | 84 | 76 | 81 | -3 |
| South Air Force | 81 | 79 | 83 | 1 |
| South Other | 85 | 82 | 87 | 1 |
| WEST | 84 | 87 | 88 | 4 |
| West Army | 81 | 89 | 89 | 7 |
| West Navy | 83 | 89 | 92 | 9 |
| West Air Force | 88 | 87 | 88 | 0 |
| West Other | 84 | 84 | 85 | 0 |
| OVERSEAS | 75 | 80 | 78 | 3 |
| Overseas Europe | 79 | 81 | 76 | -3 |
| Overseas Pacific | 69 | 73 | 85 | 16 |
| Overseas Latin America | 74 | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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