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Active Duty , All Regions Claims Processing Claims Handled Correctly |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 87 | 87 | 87 | 0 |
| US MHS | 83 | 84 | 86 | 3 |
| ARMY | 81 | 85 | 84 | 3 |
| NAVY | 83 | 84 | 87 | 4 |
| AIR FORCE | 82 | 83 | 86 | 4 |
| OTHER | 86 | 83 | 88 | 2 |
| NORTH | 80 | 80 | 84 | 4 |
| North Army | 78 | 80 | 82 | 4 |
| North Navy | 82 | 80 | 86 | 4 |
| North Air Force | 74 | 76 | 83 | 9 |
| North Other | 82 | 80 | 86 | 4 |
| SOUTH | 85 | 83 | 84 | -1 |
| South Army | 82 | 87 | 79 | -3 |
| South Navy | 87 | 80 | 82 | -5 |
| South Air Force | 83 | 83 | 84 | 1 |
| South Other | 87 | 80 | 89 | 2 |
| WEST | 85 | 88 | 89 | 4 |
| West Army | 83 | 88 | 88 | 5 |
| West Navy | 84 | 90 | 92 | 8 |
| West Air Force | 86 | 88 | 89 | 4 |
| West Other | 88 | 88 | 89 | 1 |
| OVERSEAS | 81 | 83 | 86 | 6 |
| Overseas Europe | 82 | 85 | 88 | 5 |
| Overseas Pacific | 76 | 75 | 86 | 11 |
| Overseas Latin America | 85 | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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