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Active Duty , West Navy Claims Processing Claims Handled in a Reasonable Time |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 85 | 85 | 85 | 0 |
| US MHS | 81 | 82 | 82 | 2 |
| NAVY | 81 | 80 | 83 | 3 |
| WEST | 84 | 87 | 88 | 4 |
| West Navy | 83 | 89 | 92 | 9 |
| NBHC NAS North Island | 77 | 82 | 93 | 16 |
| NBHC NTC San Diego | *** | *** | *** | *** |
| NBHC Port Hueneme | 87 | 96 | 85 | -2 |
| NH Bremerton | *** | *** | *** | *** |
| NH Camp Pendleton | *** | *** | *** | *** |
| NH LeMoore | 97 | 88 | 79 | -18 |
| NH Oak Harbor | *** | *** | 84 | *** |
| NH Twentynine Palms | *** | *** | *** | *** |
| NHC Hawaii | *** | *** | *** | *** |
| NMC San Diego | *** | *** | *** | *** |
| TRICARE Outpatient-Chula Vista | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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