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Active Duty , West Air Force 2011 Composite Scores |
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| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors | |||||||
| Getting Needed Care | Getting Care Quickly | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors | |
| Benchmark | 84 | 85 | 93 | 81 | 86 | 56 | 71 | 79 | 78 | 92 | 78 |
| US MHS | 71 | 72 | 89 | 76 | 84 | 56 | 50 | 67 | 68 | 90 | 81 |
| AIR FORCE | 72 | 67 | 86 | 77 | 84 | 59 | 50 | 62 | 70 | 91 | 85 |
| WEST | 71 | 71 | 90 | 76 | 89 | 57 | 51 | 67 | 69 | 90 | 81 |
| West Air Force | 75 | 68 | 88 | 78 | 89 | 59 | 50 | 63 | 71 | 90 | 87 |
| 10th Med Group-USAF Academy CO | 79 | 67 | *** | *** | *** | 62 | 61 | 70 | 76 | 81 | 88 |
| 15th Med Grp-Hickam | 77 | 71 | *** | *** | *** | 47 | 46 | 54 | *** | 91 | 87 |
| 21st Med Grp-Peterson | 69 | 58 | 83 | 75 | 90 | 48 | 37 | 53 | 77 | 91 | 79 |
| 30th Med Grp-Vandenberg | 72 | 68 | 90 | 82 | 84 | 67 | 53 | 68 | 66 | 87 | 86 |
| 341st Med Grp-Malmstrom | 80 | 73 | 81 | *** | 96 | 57 | 52 | 58 | 70 | 88 | 86 |
| 355th Med Grp-Davis Monthan | 83 | 68 | 87 | *** | 90 | 61 | 51 | 62 | 79 | 97 | 86 |
| 366th Med Grp-Mountain Home | 85 | 76 | 86 | *** | *** | 63 | 51 | 63 | 71 | 93 | 83 |
| 377th Med Grp-Kirtland | 66 | 60 | 82 | 71 | 89 | 58 | 41 | 46 | 68 | 88 | 90 |
| 3rd Med Grp-Elmendorf | 78 | 73 | 93 | *** | *** | 58 | 62 | 78 | 73 | 91 | 89 |
| 509th Med Grp-Whiteman | 81 | 61 | 86 | *** | 88 | 60 | 49 | 61 | 78 | 93 | 89 |
| 55th Med Grp-Offutt | 74 | 74 | 94 | 78 | 92 | 53 | 49 | 72 | 76 | 95 | 92 |
| 56th Med Grp-Luke | 72 | 76 | 89 | *** | *** | 57 | 50 | 69 | 65 | 90 | 90 |
| 5th Med Grp-Minot | 74 | 62 | 94 | *** | 91 | 57 | 47 | 69 | 63 | 90 | 82 |
| 60th Med Grp-Travis | 73 | 76 | 90 | *** | *** | 60 | 61 | 74 | 68 | 94 | 84 |
| 61st Med Group-Los Angeles | 65 | 70 | 75 | 70 | 86 | 51 | 41 | 57 | 64 | 89 | 83 |
| 75th Med Grp-Hill | 83 | 79 | 79 | *** | 97 | 64 | 58 | 51 | 81 | 91 | 79 |
| 90th Med Grp-F.E. Warren | 80 | 68 | 81 | *** | 86 | 58 | 54 | 63 | 77 | 87 | 85 |
| 92nd Med Grp-Fairchild | 79 | 75 | 87 | *** | 89 | 63 | 51 | 67 | 60 | 88 | 82 |
| 95th Med Grp-Edwards | 75 | 58 | 92 | 70 | 82 | 68 | 48 | 78 | 63 | 95 | 86 |
| 99th Med Grp-O'Callaghan Hosp | 71 | 59 | 93 | *** | *** | 63 | 49 | 73 | 69 | 90 | 86 |
| West Region-Air force | 72 | 65 | 85 | 83 | 84 | 58 | 44 | 59 | 70 | 93 | 86 |
| Source: 2011 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page | |||||||||||
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