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Active Duty , West Other Customer Service Courteous Customer Service |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 89 | 90 | 89 | 0 |
| US MHS | 86 | 85 | 84 | -2 |
| OTHER | 90 | 87 | 89 | -1 |
| WEST | 86 | 86 | 83 | -3 |
| West Other | 87 | 91 | 89 | 2 |
| Out of Catchment West Region | 91 | 88 | 89 | -2 |
| West Region-Other | 90 | *** | 91 | 1 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||