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Active Duty , Overseas Europe
2011 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 81 86 56 71 79 78 92 78
US MHS 71 72 89 76 84 56 50 67 68 90 81
OVERSEAS 69 72 86 74 82 58 51 66 66 90 83
Overseas Europe 70 71 84 73 82 62 52 67 67 91 82
31st Med Grp-Aviano *** 61 *** *** *** 60 54 68 *** 86 87
48th Med Grp-Lakenheath 70 68 88 72 *** 64 53 67 67 92 85
52nd Med Group-Spangdahlem 72 65 79 73 82 49 44 49 69 93 85
86th Medical Group-Ramstein 70 71 89 69 *** 63 48 69 73 91 82
Bavaria Meddac 68 64 *** *** *** 58 49 60 61 88 74
Europe-Navy 66 74 90 *** *** 63 55 77 68 89 91
Heidelberg Meddac 68 69 89 *** *** 53 53 67 57 91 79
Landstuhl Regional Medcen 75 76 93 *** *** 70 56 81 72 96 83
Source: 2011 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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