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Active Duty , North Navy
2011 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 81 86 56 71 79 78 92 78
US MHS 71 72 89 76 84 56 50 67 68 90 81
NAVY 67 72 87 74 85 53 46 67 68 89 80
NORTH 69 72 87 79 81 54 49 66 69 90 81
North Navy 66 72 83 71 82 50 45 60 69 90 80
FHCC-Formerly NHC Great Lakes 76 74 65 *** *** 57 29 47 63 90 90
NBHC Little Creek 62 54 82 *** *** 66 50 66 71 87 82
NBHC Navsta Sewells 67 64 86 72 76 51 49 57 73 93 80
NBHC Oceana 67 69 *** *** *** 44 39 68 72 95 82
NH Camp Lejeune 67 79 84 *** *** 41 41 71 72 88 76
NHC Annapolis 69 72 96 *** *** 59 40 72 59 86 76
NHC Cherry Point 47 65 *** *** *** 45 42 *** 60 87 86
NHC Patuxent River 67 59 91 71 *** 49 48 60 70 86 76
NHC Quantico 68 72 89 71 *** 44 38 58 65 95 79
NMC Portsmouth 61 67 81 *** *** 50 46 61 69 88 80
Naval Hlth Clinic New England 78 81 88 83 89 65 58 51 65 92 82
Walter Reed Natl Mil Med Cntr 66 72 78 78 *** 61 51 56 71 92 90
Source: 2011 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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