 |
 |
|
|
Active Duty Dependents , All Regions Customer Service 2011 |
||
| Getting Information | Courteous Customer Service | |
| Benchmark | 74 | 89 |
| US MHS | 72 | 85 |
| ARMY | 68 | 83 |
| NAVY | 73 | 87 |
| AIR FORCE | 67 | 84 |
| OTHER | 74 | 85 |
| NORTH | 71 | 85 |
| North Army | 71 | 86 |
| North Navy | 77 | 88 |
| North Air Force | 68 | 88 |
| North Other | 70 | 83 |
| SOUTH | 73 | 85 |
| South Army | 67 | 88 |
| South Navy | 65 | 81 |
| South Air Force | 68 | 85 |
| South Other | 78 | 84 |
| WEST | 72 | 85 |
| West Army | 73 | 81 |
| West Navy | 70 | 88 |
| West Air Force | 67 | 81 |
| West Other | 75 | 87 |
| OVERSEAS | 57 | 79 |
| Overseas Europe | 49 | 77 |
| Overseas Pacific | 73 | 83 |
| Overseas Latin America | 67 | 86 |
| Source: 2011 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||