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Active Duty Dependents , All Regions Customer Service Courteous Customer Service |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 89 | 90 | 89 | 0 |
| US MHS | 89 | 87 | 85 | -4 |
| ARMY | 85 | 88 | 83 | -2 |
| NAVY | 86 | 83 | 87 | 1 |
| AIR FORCE | 87 | 84 | 84 | -3 |
| OTHER | 93 | 89 | 85 | -8 |
| NORTH | 88 | 85 | 85 | -3 |
| North Army | 82 | 86 | 86 | 3 |
| North Navy | 84 | 80 | 88 | 4 |
| North Air Force | 90 | 83 | 88 | -2 |
| North Other | 93 | 87 | 83 | -9 |
| SOUTH | 89 | 87 | 85 | -4 |
| South Army | 86 | 83 | 88 | 2 |
| South Navy | 88 | 89 | 81 | -7 |
| South Air Force | 84 | 83 | 85 | 1 |
| South Other | 92 | 90 | 84 | -8 |
| WEST | 90 | 89 | 85 | -6 |
| West Army | 90 | 93 | 81 | -9 |
| West Navy | 87 | 83 | 88 | 1 |
| West Air Force | 89 | 85 | 81 | -8 |
| West Other | 93 | 91 | 87 | -6 |
| OVERSEAS | 82 | 93 | 79 | -2 |
| Overseas Europe | 78 | 93 | 77 | -1 |
| Overseas Pacific | 84 | 92 | 83 | -1 |
| Overseas Latin America | 96 | 95 | 86 | -10 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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