Retirees and Dependents , 2011 Composite Scores, All Regions


Retirees and Dependents , All Regions 2011 Composite Scores
	Ease of Access		Communication and Customer Service			Ratings				Prevention	Healthy Behaviors
	Getting Needed Care	Getting Care Quickly	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Healthy Behaviors
Trends
Benchmark	84	85	93	81	86	56	71	79	78	92	78
US MHS	84	85	93	83	90	72	72	77	77	90	79
ARMY	79	82	93	81	87	73	71	78	77	90	78
NAVY	83	80	93	79	91	70	73	79	75	89	78
AIR FORCE	82	79	93	83	90	71	69	77	78	88	80
OTHER	86	88	93	84	90	71	73	77	77	90	78
NORTH	83	85	94	84	89	70	73	79	76	90	78
North Army	78	82	94	82	86	76	73	77	78	92	78
North Navy	81	82	94	76	92	67	74	79	74	90	77
North Air Force	80	81	93	85	89	70	70	81	75	89	82
North Other	86	87	93	86	89	69	73	79	75	90	77
SOUTH	86	85	93	82	91	73	73	78	78	90	78
South Army	84	81	94	81	92	70	70	80	77	90	77
South Navy	89	87	95	84	92	76	79	84	83	85	76
South Air Force	84	78	93	81	90	72	68	78	79	87	80
South Other	87	88	93	82	91	74	74	76	78	90	78
WEST	82	84	92	85	90	71	71	75	77	89	80
West Army	77	85	91	81	86	73	70	76	76	88	73
West Navy	82	72	90	82	88	73	69	75	74	87	84
West Air Force	82	79	92	84	91	70	68	73	80	87	79
West Other	84	88	92	87	90	70	72	75	77	91	80
OVERSEAS	73	76	93	75	74	53	64	76	71	87	77
Overseas Europe	78	77	93	86	75	58	67	74	71	92	77
Overseas Pacific	69	77	92	63	71	49	61	76	70	85	79
Overseas Latin America	70	73	94	*******	77	53	59	81	72	82	78
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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