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Retirees and Dependents , All Regions Customer Service 2011 |
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| Getting Information | Courteous Customer Service | |
| Benchmark | 74 | 89 |
| US MHS | 76 | 91 |
| ARMY | 72 | 90 |
| NAVY | 71 | 88 |
| AIR FORCE | 76 | 90 |
| OTHER | 77 | 92 |
| NORTH | 77 | 91 |
| North Army | 74 | 89 |
| North Navy | 65 | 87 |
| North Air Force | 80 | 90 |
| North Other | 80 | 93 |
| SOUTH | 74 | 90 |
| South Army | 70 | 91 |
| South Navy | 77 | 90 |
| South Air Force | 74 | 89 |
| South Other | 74 | 90 |
| WEST | 78 | 92 |
| West Army | 70 | 91 |
| West Navy | 76 | 88 |
| West Air Force | 76 | 92 |
| West Other | 81 | 93 |
| OVERSEAS | 63 | 86 |
| Overseas Europe | 77 | 96 |
| Overseas Pacific | 44 | 81 |
| Overseas Latin America | 61 | *** |
| Source: 2011 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||