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Retirees and Dependents , All Regions Customer Service Getting Information |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 74 | 74 | 74 | -1 |
| US MHS | 76 | 79 | 76 | 0 |
| ARMY | 72 | 80 | 72 | 1 |
| NAVY | 73 | 80 | 71 | -2 |
| AIR FORCE | 77 | 77 | 76 | -1 |
| OTHER | 76 | 79 | 77 | 1 |
| NORTH | 76 | 77 | 77 | 1 |
| North Army | 69 | 83 | 74 | 6 |
| North Navy | 65 | 77 | 65 | 1 |
| North Air Force | 78 | 73 | 80 | 2 |
| North Other | 79 | 76 | 80 | 1 |
| SOUTH | 77 | 80 | 74 | -4 |
| South Army | 79 | 73 | 70 | -9 |
| South Navy | 87 | 87 | 77 | -10 |
| South Air Force | 80 | 79 | 74 | -6 |
| South Other | 76 | 81 | 74 | -2 |
| WEST | 74 | 80 | 78 | 5 |
| West Army | 71 | 87 | 70 | 0 |
| West Navy | 76 | 80 | 76 | 0 |
| West Air Force | 75 | 76 | 76 | 1 |
| West Other | 73 | 79 | 81 | 8 |
| OVERSEAS | 66 | 70 | 63 | -2 |
| Overseas Europe | 61 | 71 | 77 | 16 |
| Overseas Pacific | *** | 66 | 44 | *** |
| Overseas Latin America | 85 | 73 | 61 | -24 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||