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Retirees and Dependents , All Regions Customer Service Courteous Customer Service |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 89 | 90 | 89 | 0 |
| US MHS | 92 | 92 | 91 | -1 |
| ARMY | 89 | 91 | 90 | 1 |
| NAVY | 93 | 91 | 88 | -5 |
| AIR FORCE | 89 | 91 | 90 | 1 |
| OTHER | 93 | 92 | 92 | -1 |
| NORTH | 91 | 92 | 91 | 1 |
| North Army | 83 | 94 | 89 | 6 |
| North Navy | 90 | 89 | 87 | -3 |
| North Air Force | 84 | 89 | 90 | 5 |
| North Other | 93 | 92 | 93 | 0 |
| SOUTH | 93 | 92 | 90 | -3 |
| South Army | 95 | 87 | 91 | -4 |
| South Navy | 96 | 96 | 90 | -5 |
| South Air Force | 91 | 91 | 89 | -3 |
| South Other | 92 | 92 | 90 | -2 |
| WEST | 92 | 92 | 92 | 0 |
| West Army | 91 | 92 | 91 | 1 |
| West Navy | 95 | 91 | 88 | -7 |
| West Air Force | 90 | 91 | 92 | 1 |
| West Other | 93 | 93 | 93 | -1 |
| OVERSEAS | 87 | 87 | 86 | -1 |
| Overseas Europe | 83 | 83 | 96 | 13 |
| Overseas Pacific | 83 | 89 | 81 | -2 |
| Overseas Latin America | *** | 93 | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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