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Retirees and Dependents , All Regions Claims Processing |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 86 | 86 | 86 | 0 |
| US MHS | 90 | 90 | 90 | 0 |
| ARMY | 88 | 88 | 87 | -1 |
| NAVY | 90 | 89 | 91 | 1 |
| AIR FORCE | 89 | 88 | 90 | 1 |
| OTHER | 90 | 91 | 90 | 0 |
| NORTH | 90 | 90 | 89 | 0 |
| North Army | 82 | 88 | 86 | 4 |
| North Navy | 88 | 88 | 92 | 4 |
| North Air Force | 90 | 80 | 89 | 0 |
| North Other | 91 | 92 | 89 | -2 |
| SOUTH | 90 | 90 | 91 | 1 |
| South Army | 93 | 89 | 92 | -1 |
| South Navy | 92 | 92 | 92 | -1 |
| South Air Force | 90 | 90 | 90 | 0 |
| South Other | 89 | 90 | 91 | 2 |
| WEST | 90 | 91 | 90 | 0 |
| West Army | 90 | 89 | 86 | -4 |
| West Navy | 92 | 91 | 88 | -4 |
| West Air Force | 88 | 90 | 91 | 3 |
| West Other | 90 | 92 | 90 | 0 |
| OVERSEAS | 73 | 73 | 74 | 2 |
| Overseas Europe | 71 | 70 | 75 | 4 |
| Overseas Pacific | 68 | 75 | 71 | 3 |
| Overseas Latin America | 82 | 78 | 77 | -6 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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