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Retirees and Dependents , All Regions Claims Processing Claims Handled in a Reasonable Time |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 85 | 85 | 85 | 0 |
| US MHS | 88 | 90 | 89 | 1 |
| ARMY | 85 | 87 | 84 | -1 |
| NAVY | 89 | 88 | 91 | 2 |
| AIR FORCE | 88 | 86 | 89 | 1 |
| OTHER | 88 | 91 | 89 | 1 |
| NORTH | 88 | 89 | 88 | 0 |
| North Army | 79 | 88 | 82 | 3 |
| North Navy | 84 | 85 | 92 | 8 |
| North Air Force | 91 | 76 | 90 | -1 |
| North Other | 90 | 92 | 89 | -1 |
| SOUTH | 88 | 89 | 90 | 2 |
| South Army | 92 | 88 | 92 | 0 |
| South Navy | 92 | 92 | 89 | -3 |
| South Air Force | 88 | 88 | 88 | 0 |
| South Other | 87 | 90 | 91 | 4 |
| WEST | 89 | 90 | 88 | -1 |
| West Army | 86 | 88 | 81 | -5 |
| West Navy | 93 | 91 | 87 | -6 |
| West Air Force | 86 | 89 | 90 | 4 |
| West Other | 90 | 91 | 89 | -1 |
| OVERSEAS | 66 | 66 | 66 | 1 |
| Overseas Europe | 62 | 60 | 67 | 5 |
| Overseas Pacific | 62 | 71 | 58 | -4 |
| Overseas Latin America | 80 | 72 | 74 | -5 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||