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All Users , All Regions Customer Service Getting Information |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 74 | 74 | 74 | -1 |
| US MHS | 74 | 75 | 73 | -1 |
| ARMY | 72 | 73 | 67 | -5 |
| NAVY | 68 | 71 | 70 | 3 |
| AIR FORCE | 74 | 73 | 71 | -3 |
| OTHER | 76 | 77 | 76 | 0 |
| NORTH | 71 | 73 | 74 | 2 |
| North Army | 69 | 75 | 72 | 3 |
| North Navy | 65 | 69 | 69 | 4 |
| North Air Force | 71 | 71 | 74 | 3 |
| North Other | 76 | 74 | 77 | 0 |
| SOUTH | 76 | 76 | 71 | -5 |
| South Army | 79 | 71 | 64 | -15 |
| South Navy | 71 | 78 | 71 | -1 |
| South Air Force | 75 | 74 | 70 | -5 |
| South Other | 76 | 78 | 75 | -1 |
| WEST | 74 | 75 | 73 | -1 |
| West Army | 71 | 74 | 67 | -4 |
| West Navy | 70 | 72 | 72 | 2 |
| West Air Force | 76 | 74 | 71 | -4 |
| West Other | 76 | 78 | 78 | 2 |
| OVERSEAS | 72 | 71 | 63 | -10 |
| Overseas Europe | 74 | 73 | 61 | -13 |
| Overseas Pacific | 68 | 64 | 63 | -5 |
| Overseas Latin America | 79 | 77 | 70 | -9 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||