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All Users , All Regions Customer Service Courteous Customer Service |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 89 | 90 | 89 | 0 |
| US MHS | 89 | 88 | 87 | -2 |
| ARMY | 86 | 88 | 85 | -1 |
| NAVY | 87 | 84 | 85 | -2 |
| AIR FORCE | 89 | 88 | 87 | -2 |
| OTHER | 92 | 90 | 89 | -3 |
| NORTH | 88 | 87 | 88 | 0 |
| North Army | 82 | 90 | 87 | 5 |
| North Navy | 86 | 82 | 85 | -1 |
| North Air Force | 86 | 86 | 89 | 3 |
| North Other | 92 | 89 | 89 | -3 |
| SOUTH | 91 | 89 | 86 | -4 |
| South Army | 88 | 84 | 85 | -4 |
| South Navy | 91 | 90 | 84 | -7 |
| South Air Force | 89 | 88 | 86 | -3 |
| South Other | 92 | 90 | 87 | -5 |
| WEST | 90 | 89 | 87 | -3 |
| West Army | 88 | 90 | 82 | -7 |
| West Navy | 87 | 85 | 86 | -1 |
| West Air Force | 90 | 87 | 87 | -3 |
| West Other | 92 | 92 | 90 | -2 |
| OVERSEAS | 85 | 88 | 84 | -1 |
| Overseas Europe | 84 | 89 | 83 | -2 |
| Overseas Pacific | 83 | 82 | 86 | 3 |
| Overseas Latin America | 95 | 95 | 81 | -13 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||