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All Users , All Regions Claims Processing |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 86 | 86 | 86 | 0 |
| US MHS | 87 | 87 | 88 | 1 |
| ARMY | 85 | 86 | 84 | -1 |
| NAVY | 87 | 86 | 88 | 2 |
| AIR FORCE | 86 | 86 | 88 | 2 |
| OTHER | 88 | 88 | 88 | 0 |
| NORTH | 86 | 85 | 86 | 0 |
| North Army | 82 | 84 | 83 | 1 |
| North Navy | 86 | 84 | 88 | 3 |
| North Air Force | 83 | 79 | 85 | 2 |
| North Other | 88 | 88 | 87 | -1 |
| SOUTH | 87 | 86 | 88 | 1 |
| South Army | 87 | 85 | 85 | -2 |
| South Navy | 88 | 86 | 86 | -2 |
| South Air Force | 85 | 86 | 87 | 1 |
| South Other | 87 | 87 | 89 | 2 |
| WEST | 89 | 90 | 89 | 0 |
| West Army | 88 | 89 | 88 | -1 |
| West Navy | 88 | 90 | 90 | 2 |
| West Air Force | 89 | 91 | 91 | 2 |
| West Other | 89 | 90 | 89 | 0 |
| OVERSEAS | 81 | 82 | 80 | -1 |
| Overseas Europe | 84 | 84 | 79 | -5 |
| Overseas Pacific | 74 | 79 | 85 | 10 |
| Overseas Latin America | 83 | 78 | 75 | -7 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Purchased Care Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||