All Users , Claims Processing , All Regions


All Users , All Regions Claims Processing Claims Handled Correctly
	2009	2010	2011	Trend
Benchmark	87	87	87	0
US MHS	88	88	89	0
ARMY	87	86	87	0
NAVY	88	88	89	1
AIR FORCE	87	87	89	3
OTHER	89	88	89	-1
NORTH	87	86	87	0
North Army	84	82	87	3
North Navy	88	87	89	1
North Air Force	82	80	87	4
North Other	89	88	87	-2
SOUTH	88	87	88	0
South Army	88	87	86	-2
South Navy	88	88	86	-2
South Air Force	86	87	88	1
South Other	89	87	89	0
WEST	90	90	90	1
West Army	90	90	89	-2
West Navy	88	91	91	3
West Air Force	89	91	92	2
West Other	90	90	90	0
OVERSEAS	85	86	84	0
Overseas Europe	87	88	83	-4
Overseas Pacific	78	81	90	11
Overseas Latin America	86	81	77	-9
Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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