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All Users , South Navy
2011 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 81 86 56 71 79 78 92 78
US MHS 78 78 91 80 88 65 62 73 74 90 80
NAVY 74 75 89 78 88 60 56 71 71 89 80
SOUTH 80 80 91 79 88 67 63 74 74 90 81
South Navy 79 81 89 77 86 63 59 76 75 90 80
NBHC Mayport 84 81 90 85 94 72 67 75 78 90 82
NH Beaufort 82 85 99 80 85 67 59 76 66 87 80
NH Jacksonville 81 84 90 79 88 70 68 78 74 92 83
NH Pensacola 80 78 85 80 83 64 59 71 77 91 79
NHC Corpus Christi 76 74 90 82 89 61 52 76 77 92 76
Naval Health Clinic Charleston 75 85 84 *** *** 59 40 65 68 87 82
Source: 2011 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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