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All Users , South Air Force Customer Service Courteous Customer Service |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 89 | 90 | 89 | 0 |
| US MHS | 89 | 88 | 87 | -2 |
| AIR FORCE | 89 | 88 | 87 | -2 |
| SOUTH | 91 | 89 | 86 | -4 |
| South Air Force | 89 | 88 | 86 | -3 |
| 14th Med Grp-Columbus | 95 | 99 | 97 | 2 |
| 17th Med Grp-Goodfellow | 89 | 90 | 91 | 2 |
| 19th Medical Group-Little Rock | 78 | 93 | 89 | 11 |
| 1st Spec Ops Med Grp-Hurlburt | 79 | 87 | 91 | 12 |
| 20th Med Grp-Shaw | 92 | 95 | 86 | -6 |
| 23rd Med Grp-Moody | *** | *** | *** | *** |
| 2nd Med Grp-Barksdale | 77 | 78 | 72 | -5 |
| 325th Med Grp-Tyndall | 86 | 81 | 89 | 3 |
| 359th Med Grp-Randolph | 96 | 89 | 88 | -8 |
| 42nd Medical Group-Maxwell | 86 | 91 | 77 | -9 |
| 45th Med Grp-Patrick | 100 | 90 | 91 | -9 |
| 59th Med Wing-Lackland | 74 | 96 | 89 | 15 |
| 628th Med Grp-Charleston | *** | *** | *** | *** |
| 6th Med Grp-MacDill | 87 | 88 | 90 | 3 |
| 72nd Med Grp-Tinker | 92 | 92 | 83 | -9 |
| 78th Med Grp-Robins | 91 | 88 | 90 | 0 |
| 7th Med Grp-Dyess | 98 | 82 | 92 | -6 |
| 81st Med Grp-Keesler | 82 | 77 | 76 | -6 |
| 82nd Med Grp-Sheppard | 91 | 84 | 83 | -8 |
| 96th Med Grp-Eglin | 94 | 97 | 87 | -7 |
| South Region-Air force | *** | 85 | 91 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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