Return to Main Page        Help
All Users , West Navy
2011 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 81 86 56 71 79 78 92 78
US MHS 78 78 91 80 88 65 62 73 74 90 80
NAVY 74 75 89 78 88 60 56 71 71 89 80
WEST 76 76 90 80 89 64 60 71 73 89 81
West Navy 73 72 90 79 90 61 54 72 69 88 81
NBHC NAS North Island 72 76 88 73 93 63 54 65 78 92 85
NBHC NTC San Diego 70 77 89 67 80 65 61 73 71 91 83
NBHC Port Hueneme 80 71 92 88 89 66 57 75 72 91 82
NH Bremerton 80 78 92 82 90 59 64 63 78 91 83
NH Camp Pendleton 73 75 90 86 91 63 57 71 66 89 79
NH LeMoore 74 74 89 86 94 59 47 66 73 83 78
NH Oak Harbor 72 76 93 85 83 66 65 73 71 90 82
NH Twentynine Palms 69 71 92 89 97 59 46 73 64 86 80
NHC Hawaii 76 75 85 74 86 61 55 65 77 90 82
NMC San Diego 74 70 90 79 90 68 58 74 74 90 85
TRICARE Outpatient-Chula Vista 78 70 88 74 *** 72 59 69 73 91 84
Source: 2011 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
Download Page
Return to Main Page   Help
Click below to view this table by other groups
 Prime Enrollees   Enrollees with Military PCM   Active Duty   All Users