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All Users , West Navy Claims Processing Claims Handled in a Reasonable Time |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 85 | 85 | 85 | 0 |
| US MHS | 86 | 86 | 87 | 1 |
| NAVY | 86 | 84 | 87 | 2 |
| WEST | 88 | 89 | 88 | 0 |
| West Navy | 88 | 89 | 90 | 1 |
| NBHC NAS North Island | 79 | 83 | 92 | 13 |
| NBHC NTC San Diego | 89 | 87 | 86 | -3 |
| NBHC Port Hueneme | 88 | 93 | 87 | -1 |
| NH Bremerton | 94 | 90 | 88 | -6 |
| NH Camp Pendleton | 90 | 84 | 93 | 3 |
| NH LeMoore | 91 | 94 | 91 | 0 |
| NH Oak Harbor | 88 | 89 | 81 | -7 |
| NH Twentynine Palms | 75 | 83 | 99 | 24 |
| NHC Hawaii | 100 | 82 | 82 | -19 |
| NMC San Diego | 89 | 90 | 90 | 2 |
| TRICARE Outpatient-Chula Vista | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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