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All Users , West Navy Claims Processing Claims Handled Correctly |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 87 | 87 | 87 | 0 |
| US MHS | 88 | 88 | 89 | 0 |
| NAVY | 88 | 88 | 89 | 1 |
| WEST | 90 | 90 | 90 | 1 |
| West Navy | 88 | 91 | 91 | 3 |
| NBHC NAS North Island | 82 | 83 | 94 | 12 |
| NBHC NTC San Diego | 88 | 86 | 74 | -14 |
| NBHC Port Hueneme | 92 | 94 | 92 | 0 |
| NH Bremerton | 88 | 88 | 92 | 4 |
| NH Camp Pendleton | 90 | 88 | 90 | 0 |
| NH LeMoore | 98 | 96 | 97 | -1 |
| NH Oak Harbor | 88 | 92 | 84 | -4 |
| NH Twentynine Palms | 87 | 83 | 95 | 8 |
| NHC Hawaii | 93 | 95 | 89 | -4 |
| NMC San Diego | 85 | 89 | 90 | 5 |
| TRICARE Outpatient-Chula Vista | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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