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All Users , West Air Force Claims Processing Claims Handled in a Reasonable Time |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 85 | 85 | 85 | 0 |
| US MHS | 86 | 86 | 87 | 1 |
| AIR FORCE | 85 | 85 | 87 | 1 |
| WEST | 88 | 89 | 88 | 0 |
| West Air Force | 88 | 90 | 90 | 2 |
| 10th Med Group-USAF Academy CO | 82 | 84 | 85 | 3 |
| 15th Med Grp-Hickam | *** | *** | *** | *** |
| 21st Med Grp-Peterson | 85 | 94 | 89 | 3 |
| 30th Med Grp-Vandenberg | 88 | 94 | 88 | -1 |
| 341st Med Grp-Malmstrom | 100 | 92 | 94 | -5 |
| 355th Med Grp-Davis Monthan | 90 | 88 | 89 | -1 |
| 366th Med Grp-Mountain Home | 86 | 94 | 90 | 4 |
| 377th Med Grp-Kirtland | 85 | 89 | 88 | 3 |
| 3rd Med Grp-Elmendorf | 84 | 90 | 83 | -1 |
| 509th Med Grp-Whiteman | 96 | 88 | 88 | -9 |
| 55th Med Grp-Offutt | 81 | 86 | 90 | 8 |
| 56th Med Grp-Luke | 92 | 96 | 95 | 3 |
| 5th Med Grp-Minot | 96 | 94 | 92 | -4 |
| 60th Med Grp-Travis | 93 | 87 | 84 | -8 |
| 61st Med Group-Los Angeles | 86 | 91 | 91 | 5 |
| 75th Med Grp-Hill | 85 | 83 | 90 | 5 |
| 90th Med Grp-F.E. Warren | 90 | 88 | 91 | 1 |
| 92nd Med Grp-Fairchild | 89 | 93 | 91 | 2 |
| 95th Med Grp-Edwards | 90 | 96 | 88 | -2 |
| 99th Med Grp-O'Callaghan Hosp | 90 | 93 | 86 | -4 |
| West Region-Air force | 88 | 90 | 92 | 4 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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