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All Users , West Other Claims Processing Claims Handled Correctly |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 87 | 87 | 87 | 0 |
| US MHS | 88 | 88 | 89 | 0 |
| OTHER | 89 | 88 | 89 | -1 |
| WEST | 90 | 90 | 90 | 1 |
| West Other | 90 | 90 | 90 | 0 |
| Out of Catchment West Region | 90 | 91 | 91 | 2 |
| West Region-Other | 90 | 84 | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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