All Users , 2011 Composite Scores, Overseas Europe


All Users , Overseas Europe 2011 Composite Scores
	Ease of Access		Communication and Customer Service			Ratings				Prevention	Healthy Behaviors
	Getting Needed Care	Getting Care Quickly	How Well Doctors Communicate	Customer Service	Claims Processing	Health Plan	Health Care	Personal Doctor	Specialty Care	Preventive Care	Healthy Behaviors
Benchmark	84	85	93	81	86	56	71	79	78	92	78
US MHS	78	78	91	80	88	65	62	73	74	90	80
OVERSEAS	70	73	88	73	80	60	53	68	69	90	82
Overseas Europe	73	75	87	72	79	62	54	68	70	92	81
31st Med Grp-Aviano	75	60	81	*******	*******	62	53	71	80	94	85
48th Med Grp-Lakenheath	78	71	91	75	77	67	56	72	75	91	81
52nd Med Group-Spangdahlem	76	69	82	74	84	52	49	51	71	91	84
86th Medical Group-Ramstein	70	76	88	64	81	61	49	64	79	92	80
Bavaria Meddac	67	75	84	*******	80	61	49	62	66	88	75
Europe-Navy	69	79	92	*******	*******	66	60	74	70	92	86
Heidelberg Meddac	74	69	88	67	74	51	49	65	67	93	78
Landstuhl Regional Medcen	76	79	93	72	76	69	61	79	68	94	82
Source: 2011 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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