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All Users , Overseas Europe Customer Service Courteous Customer Service |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 89 | 90 | 89 | 0 |
| US MHS | 89 | 88 | 87 | -2 |
| OVERSEAS | 85 | 88 | 84 | -1 |
| Overseas Europe | 84 | 89 | 83 | -2 |
| 31st Med Grp-Aviano | *** | *** | *** | *** |
| 48th Med Grp-Lakenheath | *** | 98 | 82 | *** |
| 52nd Med Group-Spangdahlem | 87 | 92 | 88 | 1 |
| 86th Medical Group-Ramstein | 91 | 90 | 78 | -13 |
| Bavaria Meddac | *** | 98 | *** | *** |
| Europe-Navy | *** | *** | *** | *** |
| Heidelberg Meddac | 82 | 79 | 83 | 1 |
| Landstuhl Regional Medcen | *** | 89 | 82 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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