 |
 |
|||
|
All Users , Overseas Europe Claims Processing Claims Handled in a Reasonable Time |
||||
| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 85 | 85 | 85 | 0 |
| US MHS | 86 | 86 | 87 | 1 |
| OVERSEAS | 78 | 79 | 76 | -2 |
| Overseas Europe | 81 | 81 | 75 | -6 |
| 31st Med Grp-Aviano | *** | *** | *** | *** |
| 48th Med Grp-Lakenheath | 81 | 81 | 70 | -11 |
| 52nd Med Group-Spangdahlem | 88 | 82 | 79 | -9 |
| 86th Medical Group-Ramstein | 79 | 81 | 78 | -1 |
| Bavaria Meddac | 91 | 87 | 75 | -16 |
| Europe-Navy | *** | *** | *** | *** |
| Heidelberg Meddac | 77 | 70 | 69 | -7 |
| Landstuhl Regional Medcen | 76 | 79 | 74 | -1 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||