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All Users , North Army Customer Service Courteous Customer Service |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 89 | 90 | 89 | 0 |
| US MHS | 89 | 88 | 87 | -2 |
| ARMY | 86 | 88 | 85 | -1 |
| NORTH | 88 | 87 | 88 | 0 |
| North Army | 82 | 90 | 87 | 5 |
| Blanchfield ACH-Ft. Campbell | *** | 94 | 83 | *** |
| Ft Belvoir Community Hosp-FBCH | 82 | 94 | 88 | 6 |
| Guthrie AHC-Ft. Drum | *** | 80 | *** | *** |
| Ireland ACH-Ft. Knox | 86 | 86 | 80 | -6 |
| Keller ACH-West Point | 91 | 88 | 94 | 3 |
| Kenner AHC-Ft. Lee | 100 | 85 | 94 | -6 |
| Kimbrough Amb Car Cen-Ft Meade | 79 | 90 | 88 | 9 |
| McDonald AHC-Ft. Eustis | *** | 83 | 77 | *** |
| Walter Reed AMC-Washington DC | 92 | 90 | 77 | -15 |
| Womack AMC-Ft. Bragg | 86 | 82 | 87 | 2 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||