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All Users , North Army Claims Processing Claims Handled in a Reasonable Time |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 85 | 85 | 85 | 0 |
| US MHS | 86 | 86 | 87 | 1 |
| ARMY | 83 | 85 | 82 | -2 |
| NORTH | 84 | 85 | 85 | 1 |
| North Army | 79 | 85 | 79 | -1 |
| Blanchfield ACH-Ft. Campbell | 86 | 94 | 90 | 4 |
| Ft Belvoir Community Hosp-FBCH | 80 | 87 | 70 | -10 |
| Guthrie AHC-Ft. Drum | 79 | 78 | 76 | -3 |
| Ireland ACH-Ft. Knox | 79 | 80 | 82 | 3 |
| Keller ACH-West Point | 69 | 88 | 71 | 1 |
| Kenner AHC-Ft. Lee | 91 | 88 | 79 | -12 |
| Kimbrough Amb Car Cen-Ft Meade | 90 | 83 | 90 | 0 |
| McDonald AHC-Ft. Eustis | 99 | 78 | 88 | -12 |
| Walter Reed AMC-Washington DC | 74 | 80 | 79 | 5 |
| Womack AMC-Ft. Bragg | 85 | 85 | 81 | -4 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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