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All Users , North Navy
2011 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 81 86 56 71 79 78 92 78
US MHS 78 78 91 80 88 65 62 73 74 90 80
NAVY 74 75 89 78 88 60 56 71 71 89 80
NORTH 77 78 91 81 86 64 62 74 73 90 80
North Navy 73 75 88 77 88 59 58 70 71 90 79
FHCC-Formerly NHC Great Lakes 79 76 81 79 90 65 49 61 69 91 82
NBHC Little Creek 69 67 87 87 80 66 56 73 70 88 78
NBHC Navsta Sewells 70 66 87 74 81 53 52 59 74 93 80
NBHC Oceana 68 67 87 70 91 51 48 68 66 92 80
NH Camp Lejeune 75 82 86 80 94 57 54 70 72 89 75
NHC Annapolis 74 76 96 78 92 64 47 76 63 91 77
NHC Cherry Point 68 74 85 67 77 60 56 70 69 87 81
NHC Patuxent River 73 70 94 80 89 59 59 71 72 93 78
NHC Quantico 72 76 91 77 84 50 51 66 69 91 74
NMC Portsmouth 74 77 90 77 86 64 63 73 79 87 80
Naval Hlth Clinic New England 82 80 90 82 90 65 60 63 66 93 81
Walter Reed Natl Mil Med Cntr 78 80 89 81 91 65 62 74 72 91 90
Source: 2011 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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