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All Users , North Navy Customer Service Courteous Customer Service |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 89 | 90 | 89 | 0 |
| US MHS | 89 | 88 | 87 | -2 |
| NAVY | 87 | 84 | 85 | -2 |
| NORTH | 88 | 87 | 88 | 0 |
| North Navy | 86 | 82 | 85 | -1 |
| FHCC-Formerly NHC Great Lakes | 75 | 82 | 83 | 8 |
| NBHC Little Creek | 71 | 82 | 95 | 24 |
| NBHC Navsta Sewells | 77 | 87 | 79 | 2 |
| NBHC Oceana | 89 | 83 | 79 | -11 |
| NH Camp Lejeune | 92 | 82 | 89 | -3 |
| NHC Annapolis | *** | 80 | 82 | *** |
| NHC Cherry Point | *** | 94 | 71 | *** |
| NHC Patuxent River | 94 | 84 | 83 | -11 |
| NHC Quantico | 87 | 69 | 79 | -7 |
| NMC Portsmouth | 87 | 85 | 83 | -4 |
| Naval Hlth Clinic New England | 84 | 90 | 90 | 6 |
| Walter Reed Natl Mil Med Cntr | 94 | 93 | 86 | -8 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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