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All Users , North Air Force Claims Processing Claims Handled in a Reasonable Time |
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| 2009 | 2010 | 2011 | Trend | |
| Benchmark | 85 | 85 | 85 | 0 |
| US MHS | 86 | 86 | 87 | 1 |
| AIR FORCE | 85 | 85 | 87 | 1 |
| NORTH | 84 | 85 | 85 | 1 |
| North Air Force | 84 | 78 | 84 | 0 |
| 375th Med Grp-Scott | 94 | 90 | 85 | -9 |
| 633rd Med Grp Langley-Eustis | 91 | 74 | 76 | -16 |
| 66th Med Grp-Hanscom | 93 | 88 | 87 | -7 |
| 779th Med Grp-Andrews | 80 | 82 | 78 | -2 |
| 87th Med Grp-McGuire | 65 | *** | 85 | 20 |
| 88th Med Grp-Wright-Patterson | 79 | 78 | 87 | 8 |
| North Region-Air force | *** | 81 | 87 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2009 through 2011
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||