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Prime Enrollees , All Regions
2012 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Trends
Benchmark 84 85 93 82 87 56 72 79 79 92 78
US MHS 76 77 90 80 88 65 61 72 74 91 81
ARMY 74 75 90 80 86 65 60 71 75 90 80
NAVY 73 74 90 77 84 61 55 71 73 91 82
AIR FORCE 76 71 88 79 87 63 55 67 74 90 83
OTHER 80 84 92 82 89 70 67 75 75 92 81
JOINT SERVICE 64 70 86 75 85 61 56 62 70 89 79
NORTH 74 78 91 79 86 63 61 72 73 90 81
North Army 75 79 92 85 91 64 63 72 74 88 80
North Navy 72 72 92 75 81 57 55 71 73 90 81
North Air Force 76 71 90 78 86 63 55 68 72 91 84
North Other 78 85 91 79 87 65 66 75 75 91 81
North Joint Service 64 70 86 75 85 61 56 62 70 89 79
SOUTH 78 77 90 81 87 69 62 71 75 92 82
South Army 73 72 88 78 81 66 60 71 77 91 82
South Navy 77 80 90 82 86 70 60 73 71 92 84
South Air Force 78 71 87 77 87 65 57 66 74 91 83
South Other 81 84 91 83 90 73 67 73 75 92 81
WEST 76 75 91 81 89 64 59 72 75 90 81
West Army 76 75 91 80 89 65 59 71 74 90 80
West Navy 71 71 90 77 88 60 52 70 74 91 83
West Air Force 75 70 88 80 89 60 53 67 74 90 82
West Other 80 83 94 84 91 70 71 78 76 91 81
OVERSEAS 71 76 89 78 77 61 57 67 74 91 81
Overseas Europe 73 75 88 78 83 63 59 69 75 91 80
Overseas Pacific 69 77 89 78 65 59 53 64 75 91 82
Overseas Latin America 70 72 90 82 71 55 57 74 69 88 83
Source: 2012 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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