Prime Enrollees , Claims Processing , All Regions


Prime Enrollees , All Regions Claims Processing Claims Handled in a Reasonable Time
	2010	2011	2012	Trend
Benchmark	86	86	86	0
US MHS	86	86	87	1
ARMY	85	84	86	1
NAVY	84	86	83	0
AIR FORCE	86	86	86	0
OTHER	87	87	88	1
JOINT SERVICE*	83	73	84	1
NORTH	84	83	86	2
North Army	84	82	91	7
North Navy	80	84	80	0
North Air Force	81	81	86	5
North Other	85	85	87	1
North Joint Service*	83	73	84	1
SOUTH	85	86	86	2
South Army	83	82	81	-2
South Navy	80	86	85	5
South Air Force	85	85	87	2
South Other	86	88	88	2
WEST	89	89	88	-1
West Army	89	89	88	-1
West Navy	90	89	87	-3
West Air Force	89	89	87	-2
West Other	90	88	89	-1
OVERSEAS	81	78	73	-8
Overseas Europe	82	77	78	-4
Overseas Pacific	79	83	65	-14
Overseas Latin America	78	75	67	-10
Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size * For 2010 and 2011, Walter Reed and Ft. Belvoir are included in North Joint Service despite not being classified as such until 2012 Download Page
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