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Prime Enrollees , North Joint Service
2012 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 82 87 56 72 79 79 92 78
US MHS 76 77 90 80 88 65 61 72 74 91 81
JOINT SERVICE 64 70 86 75 85 61 56 62 70 89 79
NORTH 74 78 91 79 86 63 61 72 73 90 81
North Joint Service 64 70 86 75 85 61 56 62 70 89 79
Ft Belvoir Community Hosp-FBCH 61 67 84 73 86 57 53 60 69 88 73
Walter Reed Natl Mil Med Cntr 69 74 90 80 82 65 60 65 72 91 89
Source: 2012 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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