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Prime Enrollees , South Army
2012 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 82 87 56 72 79 79 92 78
US MHS 76 77 90 80 88 65 61 72 74 91 81
ARMY 74 75 90 80 86 65 60 71 75 90 80
SOUTH 78 77 90 81 87 69 62 71 75 92 82
South Army 73 72 88 78 81 66 60 71 77 91 82
Bayne-Jones ACH-Ft. Polk 65 76 88 67 *** 70 57 68 72 82 84
Brooke AMC-Ft. Sam Houston 81 79 91 77 95 83 69 68 82 94 89
Darnall ACH-Ft. Hood 68 68 82 80 *** 63 56 69 78 92 84
Eisenhower AMC-Ft. Gordon 72 76 87 83 92 57 57 71 69 92 81
Fox AHC-Redstone Arsenal 82 81 93 85 88 69 71 81 83 95 85
Lyster AHC-Ft. Rucker 80 68 84 73 80 65 65 73 77 93 86
Martin ACH-Ft. Benning 78 72 90 75 88 71 65 73 82 92 79
Moncrief ACH-Ft. Jackson 84 83 95 92 88 81 73 83 90 92 79
Reynolds ACH-Ft. Sill 77 70 92 *** 99 71 58 82 74 88 84
Winn ACH-Ft. Stewart 61 69 89 *** *** 59 52 68 65 90 79
Source: 2012 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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