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Prime Enrollees , West Air Force Customer Service Courteous Customer Service |
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| 2010 | 2011 | 2012 | Trend | |
| Benchmark | 90 | 90 | 90 | 0 |
| US MHS | 88 | 87 | 88 | 0 |
| AIR FORCE | 88 | 87 | 87 | -1 |
| WEST | 89 | 87 | 88 | -1 |
| West Air Force | 86 | 87 | 87 | 0 |
| 10th Med Group-USAF Academy CO | 95 | 88 | 85 | -10 |
| 15th Med Grp-Hickam | *** | *** | *** | *** |
| 21st Med Grp-Peterson | 89 | 90 | 87 | -2 |
| 30th Med Grp-Vandenberg | 97 | 88 | 95 | -2 |
| 341st Med Grp-Malmstrom | 85 | 93 | 72 | -14 |
| 355th Med Grp-Davis Monthan | 89 | 93 | 86 | -3 |
| 366th Med Grp-Mountain Home | 93 | 94 | 100 | 8 |
| 377th Med Grp-Kirtland | 78 | 85 | 80 | 2 |
| 3rd Med Grp-Elmendorf | 85 | 72 | 82 | -3 |
| 509th Med Grp-Whiteman | 85 | 85 | 87 | 2 |
| 55th Med Grp-Offutt | 82 | 86 | 88 | 6 |
| 56th Med Grp-Luke | 85 | 88 | 85 | 0 |
| 5th Med Grp-Minot | 83 | 91 | *** | *** |
| 60th Med Grp-Travis | 96 | 80 | 95 | -1 |
| 61st Med Group-Los Angeles | 90 | 82 | 89 | -1 |
| 75th Med Grp-Hill | 90 | 88 | 87 | -3 |
| 90th Med Grp-F.E. Warren | 84 | 85 | 84 | 0 |
| 92nd Med Grp-Fairchild | 87 | 91 | 77 | -10 |
| 95th Med Grp-Edwards | 90 | 85 | 91 | 1 |
| 99th Med Grp-O'Callaghan Hosp | 90 | 77 | 96 | 5 |
| West Region-Air force | 83 | 92 | 80 | -3 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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