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Enrollees with Military PCM , All Regions Customer Service 2012 |
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| Getting Information | Courteous Customer Service | |
| Benchmark | 74 | 90 |
| US MHS | 70 | 87 |
| ARMY | 73 | 87 |
| NAVY | 68 | 86 |
| AIR FORCE | 70 | 86 |
| OTHER | 72 | 91 |
| JOINT SERVICE | 58 | 82 |
| NORTH | 70 | 86 |
| North Army | 81 | 88 |
| North Navy | 66 | 84 |
| North Air Force | 68 | 86 |
| North Other | 67 | 90 |
| North Joint Service | 58 | 82 |
| SOUTH | 70 | 88 |
| South Army | 68 | 87 |
| South Navy | 75 | 88 |
| South Air Force | 68 | 85 |
| South Other | 79 | 94 |
| WEST | 71 | 86 |
| West Army | 74 | 85 |
| West Navy | 65 | 87 |
| West Air Force | 71 | 86 |
| West Other | 72 | 91 |
| OVERSEAS | 69 | 87 |
| Overseas Europe | 65 | 89 |
| Overseas Pacific | 73 | 83 |
| Overseas Latin America | *** | *** |
| Source: 2012 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||
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