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Enrollees with Military PCM , North Air Force
2012 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 82 87 56 72 79 79 92 78
US MHS 74 73 89 78 86 63 57 69 73 90 82
AIR FORCE 75 70 87 78 87 62 54 65 73 90 83
NORTH 72 74 91 78 85 61 57 70 72 89 81
North Air Force 75 69 89 77 85 63 53 67 72 91 85
375th Med Grp-Scott 83 78 85 73 91 68 54 62 78 92 85
633rd Med Grp Langley-Eustis 73 58 92 77 76 62 42 70 72 91 81
66th Med Grp-Hanscom 78 71 97 77 69 58 60 74 64 91 83
779th Med Grp-Andrews 72 74 81 82 86 60 56 62 68 90 74
87th Med Grp-McGuire 76 72 88 70 90 61 53 65 64 91 90
88th Med Grp-Wright-Patterson 75 70 92 81 86 62 62 68 74 89 85
North Region-Air force 74 68 89 82 87 65 52 70 71 91 89
Source: 2012 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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