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Enrollees with Military PCM , North Joint Service
2012 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 82 87 56 72 79 79 92 78
US MHS 74 73 89 78 86 63 57 69 73 90 82
JOINT SERVICE 59 64 84 70 81 61 52 61 69 89 80
NORTH 72 74 91 78 85 61 57 70 72 89 81
North Joint Service 59 64 84 70 81 61 52 61 69 89 80
Ft Belvoir Community Hosp-FBCH 55 60 81 67 84 59 49 60 70 87 74
Walter Reed Natl Mil Med Cntr 65 70 90 76 74 64 56 63 69 92 90
Source: 2012 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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