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Enrollees with Military PCM , South Army
2012 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 82 87 56 72 79 79 92 78
US MHS 74 73 89 78 86 63 57 69 73 90 82
ARMY 74 74 89 80 86 64 59 70 74 91 80
SOUTH 75 73 88 79 85 66 58 69 75 91 83
South Army 72 71 87 77 80 65 59 70 76 91 82
Bayne-Jones ACH-Ft. Polk 64 76 90 *** *** 70 64 67 72 88 83
Brooke AMC-Ft. Sam Houston 82 76 92 76 *** 82 68 69 81 93 90
Darnall ACH-Ft. Hood 67 65 78 *** *** 60 54 65 78 91 85
Eisenhower AMC-Ft. Gordon 71 76 88 81 91 55 57 70 69 93 80
Fox AHC-Redstone Arsenal 81 80 92 84 87 68 69 80 83 95 86
Lyster AHC-Ft. Rucker 79 68 84 73 78 64 64 73 77 92 86
Martin ACH-Ft. Benning 76 70 89 *** *** 70 62 71 81 91 80
Moncrief ACH-Ft. Jackson 78 80 96 87 82 78 71 84 82 91 79
Reynolds ACH-Ft. Sill 74 67 91 *** *** 69 55 82 72 88 84
Winn ACH-Ft. Stewart 60 69 89 *** *** 55 48 65 65 89 77
Source: 2012 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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