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Enrollees with Military PCM , South Air Force
2012 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 84 85 93 82 87 56 72 79 79 92 78
US MHS 74 73 89 78 86 63 57 69 73 90 82
AIR FORCE 75 70 87 78 87 62 54 65 73 90 83
SOUTH 75 73 88 79 85 66 58 69 75 91 83
South Air Force 78 70 87 76 87 64 56 65 74 91 84
14th Med Grp-Columbus 82 73 89 73 84 65 61 64 70 92 87
17th Med Grp-Goodfellow 75 68 89 78 87 64 51 65 71 90 78
19th Medical Group-Little Rock 76 63 79 78 73 61 49 59 82 90 81
1st Spec Ops Med Grp-Hurlburt 72 64 86 58 82 61 49 69 73 90 84
20th Med Grp-Shaw 80 70 88 79 86 70 58 72 67 90 83
23rd Med Grp-Moody 79 69 86 *** *** 59 49 57 73 97 87
2nd Med Grp-Barksdale 71 66 78 70 83 54 42 55 81 90 84
325th Med Grp-Tyndall 77 70 87 79 84 61 52 63 65 93 83
359th Med Grp-Randolph 78 83 91 82 *** 66 62 68 77 93 78
42nd Medical Group-Maxwell 76 70 86 79 86 62 43 66 68 95 79
45th Med Grp-Patrick 85 75 91 86 90 71 57 71 75 89 90
59th Med Wing-Lackland 69 57 86 *** *** 62 59 62 71 89 78
628th Med Grp-Charleston 86 79 92 79 *** 52 48 70 85 88 85
6th Med Grp-MacDill 81 74 86 81 97 77 68 61 71 92 86
72nd Med Grp-Tinker 74 72 89 82 84 60 47 70 71 91 80
78th Med Grp-Robins 84 75 87 80 90 67 59 66 71 96 80
7th Med Grp-Dyess 85 71 84 81 87 59 55 59 85 86 79
81st Med Grp-Keesler 84 77 86 *** 91 69 59 65 71 90 89
82nd Med Grp-Sheppard 79 68 81 81 90 56 51 59 72 93 88
96th Med Grp-Eglin 80 73 88 80 96 64 57 69 79 90 86
South Region-Air force 87 88 97 *** *** 76 75 82 75 89 87
Source: 2012 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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