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Enrollees with Military PCM , South Air Force
Customer Service

  2010 2011 2012 Trend
Benchmark 82 82 82 0
US MHS 78 78 78 0
AIR FORCE 80 78 78 -2
SOUTH 79 77 79 0
South Air Force 81 79 76 -5
14th Med Grp-Columbus 90 85 73 -18
17th Med Grp-Goodfellow 88 83 78 -10
19th Medical Group-Little Rock 78 82 78 -1
1st Spec Ops Med Grp-Hurlburt 80 82 58 -22
20th Med Grp-Shaw 85 81 79 -6
23rd Med Grp-Moody *** *** *** ***
2nd Med Grp-Barksdale 76 65 70 -6
325th Med Grp-Tyndall 73 83 79 7
359th Med Grp-Randolph 77 78 82 5
42nd Medical Group-Maxwell 76 67 79 3
45th Med Grp-Patrick 84 82 86 2
59th Med Wing-Lackland *** 78 *** ***
628th Med Grp-Charleston *** *** 79 ***
6th Med Grp-MacDill 82 84 81 -1
72nd Med Grp-Tinker 81 78 82 1
78th Med Grp-Robins 85 79 80 -6
7th Med Grp-Dyess 81 81 81 0
81st Med Grp-Keesler 82 90 *** ***
82nd Med Grp-Sheppard 69 72 81 11
96th Med Grp-Eglin 82 67 80 -1
South Region-Air force 78 84 *** ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2010 through 2012
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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